Most answers are in the Help docs, which cover every screen of the app. If you can't find what you need there, email us and we'll get back to you.

Email [email protected]

Contact us from the app

  • iPhone, iPad and Mac: open Settings, then Contact, then Email Support.
  • Android: open Settings, then Rate & Contact.

To help us fix a problem quickly, include:

  • your device and its iOS, iPadOS, macOS or Android version
  • the app version, shown at the bottom of Settings
  • what you were doing when it went wrong, step by step

Common questions

  • Cards not showing on another device? On iPhone, iPad and Mac your library syncs through iCloud. Give it a minute on Wi-Fi, then see iCloud Sync and Troubleshooting.
  • Bought ad-free access and still seeing ads? Open Settings, then Manage Purchases, and choose Restore Purchases, signed in to the same App Store or Google Play account you bought it with. See Is Audio Flashcards free?
  • Want to cancel a subscription? Subscriptions are managed by Apple or Google. Choose Manage Subscription in Settings, then Manage Purchases, or use your App Store or Google Play account settings.
  • Moving to a new phone? Make a backup first. See Backup & Storage.
  • Voice commands not responding? See Voice Commands.

Shared Cards

To report a collection that is wrong, infringing or harmful, open it in the app and choose Report Collection. You can also email us with the collection's link. How reports, decisions and appeals work is set out in the Shared Cards terms. To manage your publishing account, see Publishing and your account.